On arrival at the Launceston Eye Institute you will be greeted by one of the friendly staff at reception who will confirm your personal details and request your current Medicare, pension and/or private health insurance card as well as confirm that your referral is current.

You will then be seen by an ophthalmic technician who will complete a medical history and carry out preliminary tests before you see the ophthalmologist. On many occasions dilating drops will be instilled into your eye as required. The drops will usually take about fifteen to twenty minutes to dilate your pupil before you will be seen by the ophthalmologist.

We suggest you allow a minimum of 1 – 2 hours for your consultation, as in certain situations additional tests and treatments may be required on the day of your visit. In many instances the ophthalmologist may request these at the time of your appointment for your convenience; especially for those patients travelling great distances.

The ophthalmologists at the Launceston Eye Institute endeavour to run as close to the appointment time as possible however unavoidable delays may occur. In the event of an emergency we will schedule these at the end of our consultation sessions, however in some instances a patient may be required to be seen immediately which may cause a delay.

If you feel that you have been waiting an unusually lengthy period of time please notify the reception staff and they may be able to advise on the reason for the delay.

  • Your most recent glasses
  • A list of your current medications
  • A current referral if this has not been forwarded by your referring practitioner
  • Medicare, pension and private health insurance information
  • If you are diabetic, we recommend that you bring a small snack with you, alternatively there is a small cafe located on the ground floor which serves a wide variety of light refreshments and hot drinks.

There will be an account for your consultation and any other tests that you may have on your visit to Launceston Eye Institute.

It is a preferred practice policy that accounts are settled on the day of your consultation. Payment can be made by cash, cheque, credit card and EFTPOS facilities are available. A discount is given if your account is settled in full on the day of consultation.

Please notify staff if this causes you financial difficulty and alternative arrangements may be able to be made. If your account is settled in full on the day of consultation we can arrange to have your Medicare refund sent directly to you.

If you would like to phone prior to your consultation the staff are able to give an estimate of the cost for your consultation. However, in some instances additional tests may be required in which case additional costs will be incurred.

We encourage all patients to register with Medicare for the Safety Net program to ensure they can obtain the maximum rebate once they have reached the Safety Net threshold.

We encourage all patients to register with Medicare for the Safety Net program to ensure they can obtain the maximum rebate once they have reached the Safety Net threshold.

The ophthalmologists at the Launceston Eye Institute participate in 'No Gap' cover for all private in-patient hospital procedures - resulting in no out-of-pocket cost on their ophthalmologists account, providing patients have full private hospital insurance with no exclusions on their health cover.

It may be necessary to put drops in your eyes to dilate your pupils; this will cause your vision to become blurred. We strongly recommend you do not drive a vehicle and arrange alternate transport home following your consultation. The reception staff will organize a taxi if required. You may also be affected by glare, sunglasses will help alleviate this. In some cases drops will not be required for your appointment.

A referral ensures your ophthalmologist is correctly informed of your medical health by your general practitioner or your optometrist. Please ensure your referral is available prior to or on the day of your consultation. This ensures your ophthalmologist is informed of your medical health by your referring provider. When possible we will notify you that your referral has expired, but ultimately it is your responsibility to ensure your referral is current. Referring providers can not back date referrals. Without a current referral Medicare will not refund your account at the specialist rate.

In most instances your ophthalmologist is happy to provide you with a repeat prescription for your ophthalmic medication. However if you have not been reviewed for some time you may be requested to see your ophthalmologists prior to the prescription being provided.

Please contact the reception staff at the Launceston Eye Institute on 03 6344 1377 with the details of the medication you are requiring a repeat for and details of where the prescription is to be forwarded to. There is no charge for repeat prescriptions. Where convenient you can either collect your prescription from the office, or we can post it to your address or local pharmacist. Please allow a week for receipt of repeat prescriptions as your ophthalmologist may not be available at short notice to complete the request for you.

Glaucoma damages the optic nerve in the back of your eye. Changes to the optic nerve can affect your visual field or peripheral (side) vision. It is important to have a field test regularly, so that we can see if there has been any damage to the nerve, or if your eye condition is progressing.

In the event of an Emergency you can either contacting the Launceston Eye Institute reception during business hours on 03 6344 1377; or after hours contact the Launceston General Hospital on 03 6348 7111 to obtain contact details for the ophthalmologist on call.

Launceston Eye Institute has plenty of free off street parking with designated disabled parking located directly in front of the building with easy access to the lift. Ramp access is also available at the rear of the building for patients using non urgent ambulance and hospital travel.

Community Transport Services Tasmania can provide patient transport to patients who are eligible for this service. Contact details to determine eligibility and bookings can be obtained from their website - www.ctst.org.au

To be eligible for financial assistance a patient must be a Tasmanian resident who is required to travel more than 75 kilometres one-way to access the nearest appropriate specialist medical service. Assistance will only be provided for interstate referrals when the treatment is not available in Tasmania. For further information on eligibility of travel assistance please download, read and complete the following form: [link not currently available]

Confidentiality of patient information is essential. Launceston Eye Institute respects and upholds the patients right to privacy protection under the National Privacy Principles contained in the Privacy Act 1988, and the Australian Privacy Principles (App’s), March 2014. Upon request Launceston Eye Institute can forward a copy of their Privacy Policy.


Thistle Street Medical Centre
Level 1, 36 Thistle Street West
South Launceston, TAS 7249

4 Eastland Drive
Ulverstone, TAS 7310

phone 03 6344 1377
fax 03 6344 1577

©2015 Launceston Eye Institute